Where do you ship to?
I received a wrong or damaged product, what should I do?
How long does it take for my order to be delivered?
- Germany: 1-3 business days
EU: 3-6 business days
International: 5-10 business days
Do I have to pay import duties and taxes?
As a customer you are responsible for all import duties and taxes (if applicable).
How much are the shipping costs?
- Germany: 4,95 € , free shipping for orders over 89,00 €
International: Shipping fees may vary depending on recipient country. Please check our Shipping & Returns page for detailed information. Free international shipping for orders over 129,00 €
How can I track my order?
What should I do if I want to return an item?
- We accept returns within 14 days after you received your order
To return an item, please follow the steps stated below:
Print the withdrawal form: Download here
Fill out the form by entering all information
Send the filled out withdrawal form back to: email@example.com
Send the returning product to:
How does the refund process work?
The refund process starts once your return is received at our warehouse. Our team will then inspect the returning product and we will send you an email to notify you about the approval and the processing of you refund.
Where do I find the dimensions of the sunglasses?
You will find the dimensions in the product pictures of your selected model
Check out our Size Guide page providing an overview about the different models to help you choose the perfect pair of sunglasses
Which bracelet size should I choose?
Check out our Size Guide page to help you find the perfect size.
Which payment methods do you offer?
We offer the following methods of payment:
Credit card: Mastercard, Visa, American Express
SOFORT [immediate transfer] (previously Sofort Überweisung)
What currency are the prices listed in?
All prices are listed in EURO
Are your methods of payment safe?
Yes we at LuxAces take security very seriously, having an important responsibility and commitment regarding the protection of our customers data and their transactions.